Shipping Policy

1. Shipping Methods

We offer the following shipping options for wholesale orders. The best method depends on your order volume, destination, and urgency:

Method	Transit Time	Best For
Sea Freight (FCL/LCL)	Quoted for the current route	Large orders, cost-sensitive shipments
Air Freight	Quoted for the current route	Medium orders, faster delivery
Express Courier (DHL/UPS/FedEx)	Quoted for the destination	Samples, small orders, urgent deliveries
Rail Freight	Quoted for the current route	Europe-bound shipments, balance of cost and speed

2. Shipping Costs

• Shipping costs are quoted separately based on your order volume, destination port/address, and preferred shipping method.
• Available trade terms and the exact shipping scope are stated in the quotation for the selected order and route.
• For express courier shipments, we provide a door-to-door quote.
• Shipping insurance is optional but recommended. We can arrange insurance upon request.

3. Production & Handling Time

• Standard production lead time: 15-30 days after order confirmation and deposit receipt, depending on order volume and product complexity.
• Custom packaging or private labeling may extend lead time by 7-15 days.
• During peak season (August-November), lead times may be longer. We will communicate any delays proactively.
• Sample orders typically ship within 3-5 business days via express courier.

4. Customs & Duties

• Import duties, taxes, and customs clearance fees are the buyer's responsibility and are not included in our product or shipping quotes.
• We provide all necessary documentation: commercial invoice, packing list, bill of lading, and certificate of origin as applicable.
• For selected models, applicable supporting reports or compliance documents may be available after the exact product and destination market are verified.
• We recommend consulting with a customs broker in your destination country for accurate duty estimates.

5. Order Tracking

• For express courier shipments, tracking numbers are provided once the package is dispatched.
• For sea freight, we provide the vessel name, container number, and estimated arrival date.
• For air freight, we provide the airway bill number for tracking.

6. Delivery Issues

• If your shipment arrives with visible damage, please document with photos before accepting and notify us within 48 hours.
• For lost shipments, we will work with the carrier to investigate and resolve the issue.
• Shipping delays caused by customs holds, port congestion, weather, or force majeure events are beyond our control.

7. Contact for Shipping Inquiries

For shipping quotes or questions about your order, please contact: